HOW TO REPORT INSTANCES OF CORRUPTION TO THE WORLD
BANK 
The World Bank is a vital source of financial and technical assistance to developing
countries around the world. It is not a bank in the common sense—It is made up of two
unique development institutions owned by 184 member countries—the International
Bank for Reconstruction and Development (IBRD) and the International Development
Association (IDA). Each institution plays a different but supportive role in its mission of
global poverty reduction and the improvement of living standards.
The Department of Institutional Integrity (INT) is designated by the World Bank Group
to investigate allegations of fraud and corruption in Bank Group operations and
allegations of staff misconduct.
Examples of issues that should be reported to INT for further review include: suspected
contract irregularities and violations of the Bank's procurement guidelines; bid
manipulation; bid collusion; coercive practices; fraudulent bids; fraud in contract
performance; fraud in an audit inquiry; product substitution; price manipulation;
substandard or inferior parts or materials; cost or labor mischarges; kickbacks, bribery or
acceptance of gratuities; abuse of authority; misuse of Bank Group funds or funds
entrusted to the Bank Group; travelrelated
fraud; theft and embezzlement; benefits and
allowance fraud; conflict of interest; misrepresentation; forgery; involvement of Bank
Group staff in any of the aforementioned.
When contacting INT, please make your complaint as specific as possible and include details such as what alleged wrongdoing you are reporting, where and when (dates and times if available), who is/are the perpetrators, how the individual or firm committed the alleged wrongdoing, and why you believe the activity was improper. Include project name, if known. If possible, provide information on documentation available to corroborate the allegations, and names of witnesses to the alleged wrongdoing. Let us know how you can be reached for further information or clarification. If you prefer to remain anonymous, the Bank will still investigate your complaint and do its best to examine the allegations that you provide. However, please bear in mind that anonymous allegations are often more difficult to pursue and often do not fully address all of the complainant's concerns, but we respect your wish not to provide your name.
You can write to:
PMB 3767
13950 Ballantyne Corporate Place
Charlotte, North Carolina 28277
USA
You can call:
+ 1 202-458-7677
You can fax:
+ 1 202-522-7140
You can Email:
investigations_hotline@worldbank.org
If you prefer to remain anonymous, you may wish to make use of a free email service
(such as Hotmail or Yahoo) to create an email account using a pseudonym. This way, we
could correspond with you as necessary, to seek clarification or additional information.
This would be helpful for us in pursuing your allegation.
You can contact INT through an external Fraud and Corruption hotline:
The Fraud and Corruption Hotline (24 hours/day) tollfree:
1-800-831-0463
(translation facilities available)
To reverse the charges (collect calls):
+ 704-556-7046
